The Learning plan for an Application Consultant role is for individuals that are specialized and dedicated to the implementation of the Dynamics solution for the Customers. Application Consultants are responsible for the implementation plan and work with preferred Partners who close and execute.
The following courses prepare you for certfiction exams related to Microsoft Dynamics 365 for Customer Service.
This course discusses the terms, concepts and components that make up the system, overview of application navigation, setting up accounts, contacts and activities, using the sales, customer service, and marketing processes within Dynamics 365.
This course describes and explores the management of, and application of, leads and sales opportunities in the sales process, as well as how to analyze the monitoring of sales-related data utilizing some of the essential built-in tools available.
This course explores Business Processes Flows,Branching, Sales Territories, the Product Catalog, Metrics, and Goals, how they are used within the Sales module, the process of converting an Opportunity to a Quote, Order, track sales, gamification.
It describes the process of working with customers, resolution of complaints and service issues cost, managing correspondence, documents, contacts and conversations, Service Level Agreements, Entitlements, and Queue Management.
This course focuses and explores Knowledge-base articles, the Interactive Service Hub with real time dashboards as well as some of the core analytical tools to provide insights on how to improve Customer Service.
The focus of this course is on how the platform tools that are provided can be leveraged to create surveys, customize surveys with themes and images, configure questions, and control how surveys are distributed.