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Certification Exams

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36525-Deployment for customer engagement in Microsoft Dynamics 365

This course describes how to plan, design, and deploy customer engagement, minimum requirements and licensing details, best practices regarding updates, Apps and PowerApps, Dynamics 365 App for Outlook, and Mobile clients.
$59.00

36531-Customization in Microsoft Dynamics 365 for Sales and Customer Service

This course describes how to customize Dynamics 365 implementation for Sales and Service,create custom objects, modify the user interface, automate tasks, and other specific customization.
$299.00

36562-Configuration in Microsoft Dynamics 365 for Sales and Customer Service

This course describes how to configure a Dynamics 365 implementation for Sales and Service, create and maintain an organizational security structure, create guided business processes, automate tasks, and other specific customization.
$199.00

36500-Introduction to Microsoft Dynamics 365

This course discusses the terms, concepts and components that make up the system, overview of application navigation, setting up accounts, contacts and activities, using the sales, customer service, and marketing processes within Dynamics 365.
$99.00

36501-Microsoft Dynamics 365 Value Proposition

This course provides insights of the value for using Dynamics 365 in a business.
$49.00

36511-Relationship Management in Microsoft Dynamics 365 for Sales

This course describes and explores the management of, and application of, leads and sales opportunities in the sales process, as well as how to analyze the monitoring of sales-related data utilizing some of the essential built-in tools available.
$199.00

36512-Sales Management in Microsoft Dynamics 365

This course explores Business Processes Flows,Branching, Sales Territories, the Product Catalog, Metrics, and Goals, how they are used within the Sales module, the process of converting an Opportunity to a Quote, Order, track sales, gamification.
$299.00

36521-Agent Enablement in Microsoft Dynamics 365 for Customer Service

It describes the process of working with customers, resolution of complaints and service issues cost, managing correspondence, documents, contacts and conversations, Service Level Agreements, Entitlements, and Queue Management.
$69.00