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Developer Role

The Learning plan for a Developer role is for individuals who are specialized and dedicated to the development of applications associated with the Dynamics solution for the Customers.

The following courses prepare you for certfiction exams related to Microsoft Dynamics 365 for Customer Service:

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36523-Unified Service Desk in Microsoft Dynamics 365 for Customer Service

The focus of this course is on using Dynamics 365 to configure the basic foundation components of Unified Service Desk, including Hosted Controls, Action Calls, Toolbars, and Windows Navigation Rules.
$59.00

36524-Voice of the Customer in Microsoft Dynamics 365 for Customer Service

The focus of this course is on how the platform tools that are provided can be leveraged to create surveys, customize surveys with themes and images, configure questions, and control how surveys are distributed.
$39.00

36531-Customization in Microsoft Dynamics 365 for Sales and Customer Service

This course describes how to customize Dynamics 365 implementation for Sales and Service,create custom objects, modify the user interface, automate tasks, and other specific customization.
$299.00

36541-Extending Functionality in Microsoft Dynamics 365 for Sales and Customer Service

The focus of this course is on building advanced solutions, without the need to custom development, building Modular Apps, Creating Business Processes that span multiple applications, and triggering Dynamics 365 functionality for external applications.
$79.00

36561-Microsoft Dynamics 365 for Field Service

This course describes how to setup, configure and use Dynamics 365 for Field Service, create supporting items, such as Products and Price Lists, Territories, and Resources, Work Orders, Scheduling, Mobility, and Inventory and Purchasing.
$99.00

36562-Configuration in Microsoft Dynamics 365 for Sales and Customer Service

This course describes how to configure a Dynamics 365 implementation for Sales and Service, create and maintain an organizational security structure, create guided business processes, automate tasks, and other specific customization.
$199.00