Microsoft Dynamics 365 customer engagement Online Deployment MB2-715 Preparation Guide
This preparation guide includes information and tools to assist you in preparation for the exam.
Candidates for this exam implement, deploy, use, maintain, or support Microsoft Dynamics 365 in their customers’ organizations. Candidates for this exam typically include network administrators, network managers, solution architects, functional consultants, partners, and project managers. This exam is also appropriate for sales staff who have a business software solutions background and want to demonstrate foundational understanding of the Microsoft Dynamics 365 application.
Candidates should have an understanding of the basic components and features of Microsoft Dynamics 365 and Microsoft Online Business Solutions. They should also have an understanding of client device management and network administration.
Skills being measured
This certification examination measures your ability to successfully deploy Dynamics 365 and effectively support, manage its implementation for multiple types of enterprise and client environments and assess your understanding of how to integrate Dynamics 365 with other enterprise applications.
Microsoft Dynamics exam times typically range between 60 -- 160 minutes. Note that this time does not include any additional time required for validating your identification, reviewing instructions, providing comments, and calculating your score.
Microsoft Dynamics exams typically contain between 40 – 75 questions
Multiple Choice and Multiple Answer questions
Registration: Register for Exam MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment
Create a Customer Organizational Structure (25% - 30%)
Support the Microsoft Dynamics 365 client environment
This objective may include but is not limited to: Validate minimum browser requirements for devices utilizing the web interface to access Microsoft Dynamics 365; ensure client devices meet the minimum hardware specifications; support outlook integration by using Outlook or Outlook with Dynamics 365 App for Outlook installed; manage phone and tablet client environments
Deploy Microsoft Dynamics 365
This objective may include but is not limited to: Determine the proper edition of Microsoft Dynamics 365 suited for the client; determine the proper pricing, packaging, and subscription model based on the needs of the organizational environment; create a deployment plan to meet organizational considerations
Import data into the Microsoft Dynamics 365 environment
This objective may include but is not limited to: Design a data import plan; import data through supported methodologies, upload data from on-premises to Azure; manage large volume migrations with the Data Loader service
Manage the Microsoft Dynamics 365 environment
This objective may include but is not limited to: Sign-up and cancel subscriptions; manage users; configure SSO and AD synchronization within hybrid environments with Active Directory Federation Services (ADFS); configure administrative access, assign roles
Administer the Microsoft Dynamics 365 Environment (25% - 30%)
This objective may include but is not limited to: Deploy appropriate number and types of instances for designated environments; deploy sandbox and production instances; configure and edit instance properties
This objective may include but is not limited to: Switch an instance; reset an instance; delete an instance; copy an instance; manage regions and multiple tenant environments; manage storage and resources; manage administrative email notifications
This objective may include but is not limited to: Design a Microsoft Dynamics 365 update policy; review, approve, and skip updates; schedule updates
Integrate Microsoft Dynamics with Other Applications (20% - 25%)
Integrate Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics
This objective may include but is not limited to: Configure Exchange server synchronization for incoming and outgoing traffic; manage folder based tracking flows; manage SharePoint integration; enable OneDrive for Business; configure control access and folder structure for SharePoint
Integrate other Microsoft Online Business Solutions with Microsoft Dynamics
This objective may include but is not limited to: Manage OneNote integration; manage Microsoft Social Engagement integration; manage Yammer integration; manage workspace collaboration with Office 365 Groups; manage and configure Delve integration
Integrate customized and third party applications with Microsoft Dynamics
This objective may include but is not limited to: Configure and manage app modules; create customized function apps with App Designer; create site maps by using Design App Mapper; obtain access to additional apps through App Source and PowerApps
Manage Microsoft Outlook and Mobile Environments (25% - 30%)
Integrate Microsoft Dynamics 365 with Outlook
This objective may include but is not limited to: Manage supported environments for Microsoft Dynamics 365 for Outlook; deploy Microsoft Dynamics 365 for Outlook through multiple methods; configure Microsoft Dynamics 365 for Outlook to connect to multiple instances; configure synchronized fields; perform basic functions using the Microsoft Dynamics 365 App for Outlook interface
Manage and configure mobile apps for Microsoft Dynamics 365
This objective may include but is not limited to: Configure Microsoft Dynamics 365 for phones express and newer Microsoft Dynamics 365 for phones and tablets; configure entities and security privileges; manage CRM forms and dashboards
Exam Preparation Tools
In addition to your hands-on experience working with Microsoft Dynamics 365, we highly recommend using the following tools and training to help you prepare for this exam:
Supplemental learning resources
TechNet; MSDN; Dynamics 365 Help and Training, Dynamics 365 for Operations Help Wiki, Microsoft Dynamics Community, Microsoft Dynamics CRM Community
Additional skills recommended
Previous application experience in CRM 2015, CRM 2016, AX 2016, AX 2012, AX 2009 or Office 365 will aid in understanding concepts.