Retail & Commerce

Dynamics 365 Commerce Functional Consultants

Dynamics 365 Commerce Video Series

Master Commerce. Deliver Connected Customer Experiences.

Build practical Dynamics 365 Commerce skills through clear, structured, scenario-based video training designed for real-world retail and omnichannel operations.

GuideToLearn® helps functional consultants, commerce professionals, and enterprise teams turn knowledge into stronger retail operations, confident adoption, and better customer experiences.

What You’ll Learn

• Retail Channels & Store Operations
• Products, Pricing & Discounts
• Point of Sale (POS) & Store Workflows
• Inventory & Order Fulfillment
• Customer Engagement & Loyalty
• Omnichannel Sales & Order Management
• Commerce Configuration & Business Processes

Real-World Commerce Scenario Training

Go beyond features and theory.

Each video connects Dynamics 365 Commerce capabilities to real retail processes and practical business scenarios, helping you understand not only how functionality works, but when, where, and why to use it.

Built for Practical Application

Develop the knowledge to:

UNDERSTAND end-to-end commerce and retail processes
CONFIGURE channels, stores, products, pricing, promotions, and POS with confidence
VALIDATE transactions, fulfillment, inventory, and customer scenarios
APPLY functionality to real retail and omnichannel operations
OPTIMIZE customer experiences and operational execution
ADOPT Dynamics 365 Commerce effectively across your organization

Who It’s For

Turn Commerce Knowledge Into Results

Whether you are building expertise, supporting an implementation, preparing for go-live, modernizing retail operations, or strengthening user adoption:

Learn with purpose. Configure with confidence. Connect every channel. Deliver better customer experiences.

EXPLORE THE DYNAMICS 365 COMMERCE VIDEO SERIES

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Dynamics 365 Customer Returns & Order Holds | RMA, Replacements, Credits & Commission Reversal

Learn Customer Returns and Order Holds in Microsoft Dynamics 365 Supply Chain Management, including Return Orders/RMAs, Return Reason and Disposition Codes, returned-item receipts, replacements, credits and refunds, return costing, Commission Reversal scenarios, Hold Codes, order control, and releasing held Sales Orders.

$44.95

AX 2012 R2 Retail e-Commerce Installation | Online Store, SharePoint, CDE & CRT

Master AX 2012 R2 Retail e-Commerce installation and configuration, including Online Store deployment, SharePoint 2013, Commerce Runtime (CRT), Commerce Data Exchange (CDE), publishing, search-driven sites, PowerShell deployment, and topology. Specialized legacy training for consultants and organizations maintaining customized AX 2012 R2 Retail e-Commerce environments where experienced implementation knowledge is increasingly difficult to replace.

$169.95

AX 2012 R2 POS Development & Customization | Extensibility, CDX, Services & Payment Connectors

Master AX 2012 R2 Retail POS development and customization, including POS architecture, extensibility, triggers, services, skins, CDX Real-Time and Sync Services, payment connectors, POS databases, deployment, and hotfix updates. Specialized legacy training for developers and consultants maintaining customized AX 2012 R2 Retail environments where experienced technical expertise is increasingly difficult to find.

$189.95

Dynamics AX 2012 R2 Retail Functional Masterclass | POS, Pricing, Loyalty, Channels & CDX

Master Microsoft Dynamics AX 2012 R2 Retail across Retail Headquarters, channels, stores, catalogs, assortments, pricing, promotions, POS, loyalty, payments, replenishment, workers, Scheduler, Commerce Data Exchange (CDX/CDE), Real-Time Service, journals, reporting, and store operations. This 12+ hour specialist masterclass preserves practical functional knowledge for organizations, consultants, and support teams maintaining established AX 2012 R2 Retail environments where experienced AX Retail expertise is increasingly difficult to replace.

$259.95