Contact Center

Dynamics 365 Contact Center: Empowering Functional Consultants and End Users

Transform your contact center operations with Dynamics 365 Contact Center. This comprehensive course is designed for both functional consultants and end users, providing you with the tools and knowledge to optimize your contact center processes.

Our videos in this category empower you to:

• Gain a fundamental understanding of Dynamics 365 Contact Center.
• Learn how to configure and manage contact center operations, including customer interactions, case management, and service-level agreements.
• Utilize predictive intelligence from AI and the Internet of Things (IoT) to enhance your contact center strategies.

Our videos are based on live demonstrations, offering real-life scenario demos to ensure you can apply what you learn directly to your work environment. Whether you're a consultant looking to implement best practices or an end user aiming to improve daily operations, our self-paced videos will help you stay ahead and be more productive.