Senior Expertise When Your Team Needs It
Complex Microsoft opportunities and active customer engagements sometimes require specialized expertise that cannot wait for recruiting, lengthy internal escalation, extended research, or additional permanent headcount.
The Dynamics 365 Partner Delivery Acceleration Expert Day gives Microsoft partners and technology vendors direct access to senior Guide To Learn expertise for defined presales, business, functional, technical, architecture, implementation, or delivery challenges.
Your customer remains your customer. Your organization retains the relationship. Guide To Learn provides confidential senior expertise to help your team solve difficult problems, reduce risk, accelerate delivery, and get the job done.
Use an Expert Day For
Expert Days may be applied to agreed activities including:
- Presales discovery and opportunity strategy
- Requirements and solution reviews
- Dynamics 365 solution architecture
- Enterprise architecture
- Customer-specific solution and demonstration planning
- Dynamics 365 Finance & Supply Chain Management
- Project Operations, Commerce, Sales & Customer Service
- Dynamics 365 Business Central
- Dynamics AX modernization
- Complex functional or technical requirements
- Integration and data architecture
- Architecture and design reviews
- AI, Copilot & Copilot Studio
- Microsoft Azure
- Microsoft Fabric
- Power Platform
- Microsoft Purview, security & governance
- Global deployment & localization
- Project unblocking & problem resolution
- Critical milestone & go-live support
- Challenged implementation support
- Team enablement & knowledge transfer
From Presales Through Delivery
Guide To Learn can support your team before and after an opportunity is won.
Presales & Opportunity Support
Expert Days can support:
- Opportunity qualification
- Discovery and requirements
- Solution strategy
- Architecture
- Customer-specific demonstrations
- Estimates and assumptions
- Executive presentations
- Proposal and solution reviews
- Presales-to-delivery continuity
Active Project & Delivery Support
Engage Guide To Learn when:
- A project is blocked
- A difficult requirement needs another senior perspective
- Architecture requires review
- A temporary expertise gap exists
- A customer is challenging the proposed solution
- Integration or data issues are affecting delivery
- A critical milestone is approaching
- Go-live requires additional expertise
- An engagement is beginning to show signs of risk
- Your team needs accelerated knowledge transfer
What Is an Expert Day?
One Expert Day includes up to eight hours of Guide To Learn professional services applied to the agreed engagement.
Professional services may include:
- Preparation
- Review of agreed project materials
- Analysis
- Discovery
- Architecture and solution review
- Working sessions
- Internal partner meetings
- Customer meetings when agreed
- Solution guidance
- Problem resolution
- Recommendations
- Knowledge transfer
- Other mutually agreed professional activities
An Expert Day represents professional effort, not eight hours of meeting attendance.
Preparation, analysis, project-material review, architecture review, meetings, workshops, recommendations, problem resolution, and other agreed engagement activities performed by Guide To Learn consume purchased Expert Days.
Select Your Engagement
Choose the Engagement Size that best matches your immediate requirement.
Available options range from a focused engagement for a specific issue through a multi-day engagement for more complex architecture, presales, project-unblocking, milestone, or delivery requirements.
For requirements exceeding five Expert Days, recurring assistance, multiple workstreams, major go-live support, or broader strategic engagements, contact Guide To Learn for a separately scoped engagement.
Confidential Partner Support
Guide To Learn can work behind the scenes with your internal team or directly alongside your customer-facing organization, depending on the agreed engagement.
The objective is not to replace your organization or assume control of your customer relationship.
The objective is to provide experienced senior capability exactly where your opportunity or active project needs it.
Your customer remains your customer. Your organization retains the relationship.
Remote & On-Site Delivery
Guide To Learn provides Partner Delivery Acceleration services worldwide, remotely or on-site, based on the requirements of the engagement.
Remote delivery is appropriate for many presales, discovery, architecture, design, assessment, troubleshooting, advisory, knowledge-transfer, and project-support activities.
On-site delivery may be recommended or required when the engagement materially benefits from in-person participation, including critical workshops, executive or stakeholder sessions, complex discovery, major implementation milestones, cutover, go-live, stabilization, or other high-impact project activities.
The appropriate delivery approach shall be agreed based on the engagement requirements, location, timing, availability, project stage, and desired outcome.
Travel & Engagement Expenses
Expert Day fees cover professional services only. Travel and related expenses are additional and are not included in Expert Day fees.
For on-site engagements, reasonable and necessary travel and engagement expenses may include:
- Airfare
- Lodging
- Ground transportation
- Rental vehicles
- Parking and tolls
- Meals
- Baggage
- Visa and entry-related expenses
- Other mutually agreed engagement-related expenses
Travel requirements and estimated expenses shall be agreed before travel arrangements are booked.
Where applicable, customers should provide relevant corporate travel, procurement, security, site-access, and reimbursement policies before arrangements are finalized.
Travel Time
Travel time is separate from Expert Days unless expressly agreed otherwise in writing.
When travel materially consumes working time or requires one or more separate travel days, applicable travel-time terms and charges shall be agreed before the on-site engagement is confirmed.
This preserves purchased Expert Days for the professional services required to support the engagement.
International Engagements
Guide To Learn supports international engagements worldwide and across global time zones.
International on-site engagements may require additional lead time for travel arrangements, visas or entry requirements, customer security procedures, site access, scheduling, and other country-specific requirements.
These requirements shall be reviewed before the on-site engagement is confirmed.
Critical Milestones, Cutover & Go-Live
Projects approaching cutover, production deployment, go-live, or stabilization may require a broader level of availability and coordination than a standard Expert Day engagement.
Guide To Learn can provide separately scoped support for critical implementation periods involving architecture, functional and technical readiness, integrations, data, outstanding issues, stakeholder coordination, knowledge gaps, go-live readiness, and post-deployment stabilization.
For critical go-live, global deployment, time-sensitive, extended-hours, weekend, multi-country, or multi-workstream support, contact Guide To Learn before purchasing so the appropriate coverage, availability, delivery model, and commercial structure can be established.
Before Purchasing
For a clearly defined requirement, select the appropriate Engagement Size and proceed with your purchase.
Contact Guide To Learn before purchasing when:
- The required effort is uncertain
- The engagement is urgent or time-sensitive
- More than five Expert Days may be required
- Multiple workstreams or countries are involved
- On-site delivery is anticipated
- Travel is required
- Cutover or go-live support is required
- Extended-hours or weekend support may be required
- Multiple Guide To Learn services may be appropriate
- An ongoing advisory relationship is required
This allows Guide To Learn and your organization to establish the appropriate scope, availability, delivery structure, and commercial terms before work begins.
Larger & Ongoing Engagements
Guide To Learn can structure broader engagements for:
- Multi-day Partner Delivery Acceleration
- Ongoing partner advisory
- Presales & solution architecture
- Architecture assessments
- Implementation health checks
- Implementation recovery
- Critical go-live & cutover support
- Global deployment & localization
- AI, Copilot & Microsoft Cloud advisory
- Corporate training & team enablement
Ready to Strengthen an Opportunity or Active Project?
Bring Guide To Learn in when your team needs experienced senior expertise without adding permanent headcount.
Strengthen the opportunity. Solve difficult problems. Reduce delivery risk. Accelerate execution.
Request a Confidential Partner Discussion
LET'S DISCUSS YOUR OPPORTUNITY.
Worldwide Delivery | Remote or On-Site | Global Time-Zone Support
